Shipping policy
Shipping, Returns & Checkout+ Benefits
Free Shipping
Enjoy free shipping Australia-wide on orders over $150 AUD.
Order Processing
Please allow up to 2 business days for your order to be processed.
You’ll receive a confirmation once your order is on the way.
Shipping Rates & Timeframes
Australia (Standard Shipping)
- Flat rate: $7.95AUD
- Delivery timeframe: 5 -10 business days
International Shipping
- Flat rate: $15.95 AUD
- Delivery timeframe: 6 - 10 business days
Promotions
- Free shipping may apply to selected bundles or special offers.
Returns, Refunds & Exchanges
We’re confident you’ll love the comfort and fit of our Jox. That’s why we offer our:
Love It Guarantee
We’re confident you’ll love the comfort and fit of our Jox and Sox. That’s why we offer our:
60-Day Love It or It’s Free Guarantee
Try your first pair for up to 60 days. If you don’t love them, you can return them for a refund, exchange, or store credit—no questions asked.
Even if your first pair has been opened and worn, we’ll still honour this guarantee
Eligible Reasons for Return
- You don’t love your first pair
- Incorrect size or style ordered
- The fit or design isn’t right for you
How It Works
- Send your item back to us
- Once received, our team will organise your refund, exchange, or store credit
Important Conditions
- Applies only to your first pair purchased via our website or authorised retailers
- Not valid on sale items, promotional items, giveaways, or gift cards
- Return shipping costs are the responsibility of the customer
Need Help?
Contact us anytime at: info@joxsox.au