Shipping policy
Shipping, Returns & Checkout+ Benefits
Free Shipping
Enjoy free shipping World Wide on orders over $150 AUD.
Order Processing
Please allow up to 1 business days for your order to be processed.
You’ll receive a confirmation once your order is on the way.
Shipping Rates & Timeframes
International (Standard Shipping)
- Flat rate: $7.95AUD
- Delivery timeframe: 5 - 8 business days
Returns, Refunds & Exchanges
We’re confident you’ll love the comfort and fit of our Joxsox. That’s why we offer our:
60-Day Love It or It’s Free Guarantee
Try your first pair for up to 60 days. If you don’t love them, you can return them for a refund, exchange, or store credit—no questions asked.
Even if your first pair has been opened and worn, we’ll still honour this guarantee.
Just don't send them back if it's worn :)
Eligible Reasons for Return
- You don’t love your first pair
- Incorrect size or style ordered
- The fit or design isn’t right for you
How It Works
- Send your item back to us (if you haven't worn them...)
- Once received, our team will organise your refund, exchange, or store credit
Important Conditions
- Applies only to your first pair purchased via our website or authorised retailers
- Return shipping costs are the responsibility of the customer
Need Help?
Contact us anytime at: info@joxsox.au