Love It Guarantee

We’re confident you’ll love the comfort and fit of our Jox and Sox. That’s why we offer our:

60-Day Love It or It’s Free Guarantee

Try your first pair for up to 60 days. If you don’t love them, you can return them for a refund, exchange, or store credit—no questions asked.

Even if your first pair has been opened and worn, we’ll still honour this guarantee.

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Eligible Reasons for Return

• Love It or It’s Free – Try your first pair risk-free
• Incorrect size or style ordered
• The fit or design isn’t right for you

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How It Works

• Send your item back to us
• Once received, our Returns Team will organise your refund, exchange, or store credit

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Important Conditions

• This guarantee applies to your first pair only (if multiple items are purchased, only one item is eligible for refund)
• Applies only to underwear and socks purchased via our website or authorised retailers
• Not valid on sale items, promotional items, giveaways, or gift cards
• Return shipping costs are the responsibility of the customer

If your selected size or colour is unavailable, we’ll offer:

• An alternative option, or
• The choice to wait for restock

If neither option suits, the first-pair refund policy will apply

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Exchanges

The fastest way to get your preferred item is to:

1. Return your original item
2. Place a new order once your return is approved

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European Union – 14 Day Cooling Off Period

If your order is shipped to the EU, you may cancel or return it within 14 days for any reason.

Items must be:

• Unworn and unused
• In original packaging with tags
• Accompanied by proof of purchase

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Need Help?

Contact us anytime at: info@joxsox.au

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