Refund policy

Love It Guarantee

We’re confident you’ll love the comfort and fit of our Jox and Sox. That’s why we offer our:

Try your first pair for up to 60 days. If you don’t love them, you can return them for a refund, exchange, or store credit—no questions asked.

Even if your first pair has been opened and worn, we’ll still honour this guarantee.

Send your item back to us
Once received, our Returns Team will organise your refund, exchange, or store credit

This guarantee applies to your first pair only (if multiple items are purchased, only one item is eligible for refund)
Applies only to underwear and socks purchased via our website or authorised retailers
Not valid on sale items, promotional items, giveaways, or gift cards
Return shipping costs are the responsibility of the customer

If your selected size or colour is unavailable, we’ll offer:

If neither option suits, the first-pair refund policy will apply

The fastest way to get your preferred item is to:

If your order is shipped to the EU, you may cancel or return it within 14 days for any reason.

Items must be: